Managing Director, Resources ComplianceTriangle helped me get to grips with efficiencies in our business processes. They were very thorough, pragmatic and professional throughout and we are still working with them 4 years later which says everything!
Thoughts from the Triangle Team
Technical, business, and general thoughts and words of wisdom from the whole Triangle team.
Who needs bespoke software
“Who needs bespoke software – we have a great website which has doubled our sales year on year.”
Yes, we have heard it many times, but ignore the back office at your peril!
I would like to tell you a story….
I recently ordered 2 pairs or spare brake pads for my mountain bike. The order acknowledgement email confirmed the 2 sets of pads as a single order.
I was intrigued when, some time later, I received the ‘your item has been despatched’ – great I thought, they will be here tomorrow. Then, only a few minutes later a second ‘your item has been despatched’ email, hmmm I thought, minor software bug. Still, it is only a repeat of an email, no wasted paper, also it was automated so no staff time was lost, the only slight problem was a small drop in credibility of the supplier.
This morning, my brake pads arrived….
You guessed it, two different packages, one set of brake pads in each!
Need I say more?
Back office software helps profitability
Talk of bespoke software helping businesses to grow, and most people will think of e-commerce websites helping with sales.
It is true that the sales functions of a business are the most glamourous, it is also true that no business can survive without sales; however, by definition, increasing sales increases turnover, not necessarily profit. It is in the back office where profit is won or lost! Good back office bespoke software can help you build a highly efficient process to deal with your (growing) sales, and it that efficiency which leads to increased profits.
You know what they say about vanity & sanity!
What are your ‘core’ systems?
Last week, a colleague of mine was told by a senior IT member at one of our major clients (an international company) that our bespoke software was used by more users that their ‘core’ SAP system; when asked which of the two systems were of the most value, he would not say!
Bespoke software applications fall into several categories, in this case, the package in question is a KPI (key performance indicator) setting and monitoring tool which takes input from amongst others, SAP. It’s use is scaleable across the organisation from team leaders managing small groups right up to board members looking at the ‘bigger picture’
So what is your ‘core system’? – not a series of Excel spreadsheets I hope!
General manager or bespoke software
So your business is growing and you are making a healthy profit. Thats the good news, the problem is that you cannot keep track of everything like you used to do; things are slipping and the bottom line is suffering.
What you need is a general manager – you will need to teach him your ways, it will take months, but will be worth it in the end.
Wait, there may be another way. By adopting some purpose written, bespoke software you could effectively spread your rules, procedures, business logic and working methods throughout your company even when it expands to be several times it’s current size.
Contact Triangle Software today, bespoke software is less expensive than you think, and much less than a general manager!
